USA, 
UK, 
Europe, 
Australia, 
Hong Kong and 
Japan.Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Ordering of Medicine
Simply select the medical product you need, register with our website, and follow the instructions for payment. You will receive your medicine within a stipulated period of time.
Once you are done with payment, your order is forwarded to the pharmacy department for further processing i.e. packaging and shipping. We will inform you the same through e-mail.
Of course, you can! You can track your order by contacting our customer support team. Our representative will provide you necessary information regarding tracking number and other particulars, so that you be assured of whereabouts.
Yes. For that, you need to approach our customer support team though toll-free number or e-mail within 12 hours of order placement. After 12 hours, cancellation of orders is unacceptable.
Shipping and Delivery
Yes, we do ship medicines across the globe. We deliver your medical product at the place you prefer. However, the duration of delivery may vary, but we make sure that you receive your medicine within a stipulated period.
Yes, but for the customers who buy medications in bulk. If you order above $250, you get free shipping. Average delivery takes 7 to 12 business days.
Our shipping department dispatches your order within 24 hours. Orders placed on Holidays, Saturdays, and Sundays will be dispatched on the next working day. We will send you an email once you order is shipped. You can also track your order here.
We do follow all the guidelines and protocols while packaging and shipping the product. In fact, our special team takes care of the packaging and shipping with all the safety measures, so that the order reaches to you safely.
Refunds
Yes, we refund the money if we fail to deliver your product. However, you need to follow our refund policy. You need to contact our customer support team and inform the representative that you haven’t received your medicine. We will verify all the details. If the error is from our side, we will definitely initiate your refund as soon as possible.
We are sorry to inform you that we do not entertain any query related to refund in such case. Because the medicine is prescribed by your medical practitioner, we are just a supplier. Hence, we always recommended customers to consult doctor before buying any medicine.
In such cases, we first verify every detail. If the mistake has occurred from our team, we will re-ship your ordered product without any shipping charge, or else you can ask for refund by getting in touch with our customer support team. If the fault is from your side while ordering, we are helpless.
Actually, we haven’t experienced such case yet, because we check every minute detail of the medicine, including expiry date, before packaging. However, if at all you receive an expired medicine, we will provide fresh product with free shipping, or we will refund your money after verifying the details, choice is yours.
If you need more info on mmedications
Authenticity of Medicines
Undoubtedly, Yes. Quality of medicines is our top-most priority. We deal only in those medications that are approved by the drug regulatory body – the Food and Drug Administration (FDA). In addition, we sources all the medicines from original and leading drug manufacturers.
Yes. GenericPillShop.com guarantees the clinical efficacy of each and every generic medicine. As we purchase them directly from prominent pharmaceutical organizations. Generic medicines are absolutely identical to branded medicines when it comes to the management of diseases.
The simple answer to this question is – generic medicine. We sell generic medicines that are nothing but the carbon copy of branded medicines. Generic medicines contain same active therapeutic drug that is present in branded drugs. Branded medicines are costly because they have to undergo costs of clinical research, drug development, promotion, advertising and marketing. These costs are eliminated when it comes to generic medicines. Hence, generic medicines are very cheaper as compared to branded counterpart.
Yes, you can completely rely on generic medicines sold at GenericPillShop.com. As mentioned earlier, we source all the medicines from licensed pharmaceutical companies that manufacture medicinal drugs under the guidelines laid by the FDA. Moreover, we respect and care the healthcare needs of people. Therefore, we cater result-oriented medications at relatively affordable prices.
Payment
All that is needed is a way to submit a payment to a Bitcoin address (or other accepted altcoin address) that is associated with your order. Generally, this is done with a Bitcoin wallet, which is a collection of Bitcoin addresses and private keys allowing you to perform transactions. If you don’t have a Bitcoin wallet, there are services available that simplify one-time Bitcoin transactions. Please see our Payment Help page for more information.
Coinbase.com (ID verification required)
- Create an account on Coinbase.com
- Buy Bitcoin on Coinbase.com (Bitcoin will be credited to your Coinbase account)
- Place an order on our website
- Click the “SEND” button on coinbase.com
- Fill in the amount + receiving address (both displayed on our checkout page)
- Done. Coinbase will send the Bitcoin.
You don’t need to have an own Bitcoin wallet to carry out these 2 methods. No technical knowledge is required. Alternative to Coinbase: kraken.com, bitstamp.com
Another way is to use the Relai app: https://relai.app/
Yes we do! Other than accepting Bitcoin, we accept the following Altcoins (and we plan to add more): Litecoin, Etherium & Dash.
The FDA exists to protect the interests of Big Pharma. Banks are in business as well – they hold the key to killing online pharmacies. PayPal, Visa, and MasterCard have rules that make it difficult for us to accept traditional payment methods. So, you may face some difficulties like declined transaction while making a payment using a credit card. Once you place an order, you can pay through Bitcoin, Litecoin or Dash.
Bitcoin transactions are secured by military grade cryptography. Nobody can charge you money or make a payment on your behalf. So long as you take the required steps to protect your wallet, Bitcoin can give you control over your money and a strong level of protection against many types of fraud.
With Bitcoin and Altcoins, there is no credit card number that some malicious actor can collect in order to impersonate you. In fact, it is even possible to send a payment without revealing your identity, just like with real money. You should however take note that some effort can be required to protect your privacy.
All the information you provide is confidential and is not given to any third parties. We ask for certain items of personal information when you order your medications. This information is used for the delivery of goods and for order confirmation messages. This information is also used to contact the you if needed. The information is not used for any spam or promotional messages.
Bitcoins can be transferred to another country, across the globe, in 10 minutes. There is no bank too slow down the process, levy outrageous fees, or freeze the transfer. You can pay your neighbors the same way as you can pay a member of your family in another country.
Bitcoin on mobiles allows you to pay with a simple two-step scan-and-pay. No need to swipe your card, type a PIN, or sign anything. We provide a bar code at the payment page.
You can start here: http://bitcoin.org
Prices on the website are pegged to a spot rate and when you land on the site are guaranteed for 30 minutes. We lock the prices in your order for an additional 30 minutes once you reach the payment page.